Support

Obtaining Support For The Nagios Plugins

If you need help installing or using the plugins, or if you believe you have found a bug, let us know!  There are official mailing lists and support forum boards for the plugins.

Support Forums

The Nagios support forum is the preferred method of communication when reporting bugs or requesting help with the plugins.  Quick links to individual forums relating to the plugins are listed below:

Mailing Lists

There are several mailing lists associated with the plugins.  These lists are all handled by the mail server on lists.nagios.com.

  • Nagios Plugin Devel list (nagiosplugin-devel@lists.nagios.com) – This list is for discussions related to the development of the main Nagios plugins.
  • Nagios Announce list (nagios-announce@lists.nagios.com) – This is a low volume list where new releases and security fixes are reported.
  • Nagios Plugin Help list (nagiosplugin-help@lists.nagios.com) – This list is intended for helping solve problems related to the installation or usage of Nagios plugins.
  • Nagios Plugin Commits list (nagiosplugin-commits@lists.nagios.com) – This list contains auto-generated messages when code commits are made

 

3 thoughts on “Support

  1. Erik Grunwald

    Dear Support Team Members,

    i got a problem with the nagios web interface. In our company, we use nagios to control a lot of servers. Now i’d like to see, if there are any warnings or alerts. For our windows servers, there are warnings with status information which ware clearly readable, e.g ‘WARNING: Only 5.78G (14%) free on ***’. But in the status information column for our linux servers there are only ‘@@@@@@@@@@@@@@@@@@@@@@@@…’ and no readable text.
    To control the check commands i prompted them manually in the command line of the nagios server and there it checked the controled hard disk correctly and showed a clearly readable result. I can’t find a reason, why there is a fine result in the command line but not in the web surface. I’d be very happy if you could help me with this problem. Thank you for your effort.

    Sincerely yours, Erik Grunwald

    1. Andy Brist

      Start by checking that the plugin runs correctly locally as user nagios. Now run it through the agent and check the output. If you are running nrpe, you will want to check the system messages for any errors. My suggestion would be to ask this on the support forums at: http://support.nagios.com/forum/ as a forum thread is better suited for question/response troubleshooting.

  2. Bahtiyar

    Dear Support Team,

    I have a problem with check_ntp plugin. Last 2 weeks I am getting ntp alarms from some of hosts. I have checked NTP server and did not see any problem with this server. So that I have written a basic script which is going to take ntpq -p output and write it in a text file.

    Yesterday I have been informed again NTP problem via Nagios but there were not time difference according to the ntpq -p output.

    Here is Nagios Alarm that I have received at 15:55

    Notification Type: PROBLEM
    Service Name: NTP Check
    Service Group: $

    Service State: CRITICAL
    Service Data: NTP CRITICAL: Offset -4.772241 secs

    Here is script output.

    ############
    remote refid st t when poll reach delay offset jitter
    ==============================================================================
    *ntp2 LOCAL(1) 3 u 1000 1024 377 1.961 0.657 0.331
    +ntp3 LOCAL(1) 3 u 634 1024 377 1.950 0.673 0.281

    Wed Feb 19 15:42:01 AZT 2014
    ############

    ############
    remote refid st t when poll reach delay offset jitter
    ==============================================================================
    *ntp2 LOCAL(1) 3 u 35 1024 377 1.436 0.329 0.328
    +ntp3 LOCAL(1) 3 u 694 1024 377 1.950 0.673 0.281

    Wed Feb 19 15:43:01 AZT 2014
    ############

    ############
    remote refid st t when poll reach delay offset jitter
    ==============================================================================
    *ntp2 LOCAL(1) 3 u 95 1024 377 1.436 0.329 0.328
    +ntp3 LOCAL(1) 3 u 754 1024 377 1.950 0.673 0.281

    Wed Feb 19 15:44:01 AZT 2014
    ############

    ############
    remote refid st t when poll reach delay offset jitter
    ==============================================================================
    *ntp2 LOCAL(1) 3 u 155 1024 377 1.436 0.329 0.328
    +ntp3 LOCAL(1) 3 u 814 1024 377 1.950 0.673 0.281

    Wed Feb 19 15:45:01 AZT 2014
    ############

    ############
    remote refid st t when poll reach delay offset jitter
    ==============================================================================
    *ntp2 LOCAL(1) 3 u 215 1024 377 1.436 0.329 0.328
    +ntp3 LOCAL(1) 3 u 874 1024 377 1.950 0.673 0.281

    Wed Feb 19 15:46:01 AZT 2014
    ############

    …….

    ############
    remote refid st t when poll reach delay offset jitter
    ==============================================================================
    *ntp2 LOCAL(1) 3 u 635 1024 377 1.436 0.329 0.328
    +ntp3 10.0.139.245 3 u 269 1024 377 2.425 0.936 0.263

    Wed Feb 19 15:53:01 AZT 2014
    ############

    ############
    remote refid st t when poll reach delay offset jitter
    ==============================================================================
    *ntp2 LOCAL(1) 3 u 695 1024 377 1.436 0.329 0.328
    +ntp3 10.0.139.245 3 u 329 1024 377 2.425 0.936 0.263

    Wed Feb 19 15:54:01 AZT 2014
    ############

    ############
    remote refid st t when poll reach delay offset jitter
    ==============================================================================
    *ntp2 LOCAL(1) 3 u 755 1024 377 1.436 0.329 0.328
    +ntp3 10.0.139.245 3 u 389 1024 377 2.425 0.936 0.263

    Wed Feb 19 15:55:01 AZT 2014
    ############

    ############
    remote refid st t when poll reach delay offset jitter
    ==============================================================================
    *ntp2 LOCAL(1) 3 u 815 1024 377 1.436 0.329 0.328
    +ntp3 10.0.139.245 3 u 449 1024 377 2.425 0.936 0.263

    Wed Feb 19 15:56:01 AZT 2014
    ############

    ############
    remote refid st t when poll reach delay offset jitter
    ==============================================================================
    *ntp2 LOCAL(1) 3 u 875 1024 377 1.436 0.329 0.328
    +ntp3 10.0.139.245 3 u 509 1024 377 2.425 0.936 0.263

    Wed Feb 19 15:57:01 AZT 2014
    ############

    So question is why there is so big difference between Nagios measurement and direct ntpq –p check? Can you please provide a detailed description of Nagios NTP check mechanism?

    BR,
    Bahtiyar

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